Les meilleurs conseils pour communiquer efficacement sur les soins aux personnes âgées

We are very focused on thinking and delivering beyond the transactional aspects of caregiving for seniors. We want to offer truly holistic care that caters to every aspect of wellbeing, including physical, mental, cognitive and emotional health. To do that, a senior’s loved ones must be part of the process. We want family members to feel involved, and for them to know they can easily and quickly access insight about their loved one or share observations our way. That collaboration is essential and it requires responsive and meaningful two-way dialogue. 

Our Client Success Managers are the main voice for our caregivers. They establish regular channels with individual families. That might include email, phone calls or updates within our online client platform. We establish regular communications from the very first day that caregiving begins, so families know we are accessible and they’ll be informed in near real time. This is part of building trusted relationships that put the client’s wellbeing front and centre. 

Consistency is definitely crucial. We never want families to feel disconnected from what their loved one might be experiencing. Regular updates help everyone maintain peace of mind. They also enable relatives to look into new issues or gather information ahead of medical and other appointments. We want our communications to be comprehensive. Families should always ask a care provider what kind of information they can expect to receive on a regular basis. At TheKey Winnipeg, we share insight that speaks to the whole person, from how their day was to what they ate to whether or not they bathed. Importantly, we’re compassionate communicators. We lead with empathy and bring a very human touch to every interaction. 

Nearly 30,000 Manitobans are aged 85 and over. That’s a considerable percentage of our province’s population. In that sense, demand for our caregiving services is likely to grow over time. But we’re committed to our caregiving values and that includes the way we communicate with families. Our Balanced Care Method^® is personal. It’s tailored to the specific person we’re caring for. We will continue adapting our communications channels and platforms to ensure the way we work with families is equally personal at every stage of the aging journey.