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What Our Clients Say
Real stories from families who've trusted us with what matters most.
Families choose TheKey because they want thoughtful, science-informed support that helps their loved ones live fuller, more independent lives at home. Learn more about their experiences and discover why we’re one of the most trusted home care agencies in Canada.
Home Care That Makes a Difference
"“TheKey provided exceptional care for my mother, treating her with kindness, respect, and genuine compassion. Their caregivers were professional, reliable, and truly became like family. The personalised care plan made all the difference, ensuring her comfort and dignity every step of the way. TheKey gave our family peace of mind, and we are forever grateful for their outstanding service. Highly recommend!”"
Scotty C.
Vancouver, BC"“TheKey helped my family through a very difficult time with an ageing loved one. Brian and Dennis' expertise made a very stressful situation much more manageable. The caregiver they selected was kind and very skilled and the excellent communication from the office was most appreciated. I have already recommended them to other friends and colleagues facing similar circumstances.”"
Melissa C.
Winnipeg, MB"“Thank you with all my heart. The tenderness and compassionate my mom received was greater than words can say. I am so grateful for the support, sensitivity, and love we the family, and our mom received. I recommend The Key to anyone who requires these services.”"
Dana H.
Toronto, ON"“I've always enjoyed working with the key. The bosses and staff are so friendly and helpful to the clients and caregivers. I would recommend and have recommended The Key to those in need.”"
Karla J.
Winnipeg, AB"“We are grateful for Mr. Page attending our home. He was able to explain the services available, listen to our needs and tailor services accordingly. We are very happy we decided to go with TheKey knowing our loved one will be well cared for. Would recommend to others.”"
Jade C.
Toronto, ON"“We recently changed in-house care providers at Burlington Gardens in search of the level of service our residents truly deserve—and we found it with The Key. Their team offers excellent service, is always available when needed, and their management is responsive and reliable. Highly recommended!”"
Fernando L.
Toronto, ON"“Very reliable and trustworthy. When I was looking for a caregiver for my dad, I was not sure of where to begin or how. But they guided me throughout the process and helped me in getting a psw who was warm, understanding and caring. I can literally see it on my dad. Thankyou The key, Toronto for everything.”"
Bhairavi K.
Toronto, ON"“Shawntel is an amazing nurse and case manager and the company has been spectacular.”"
Serenity M.
Calgary, AB"“My mom required last minute care during an overnight at the hospital. Home Care Assistance came to our rescue and provided a caring, compassionate companion to help my mom get through the night. We are very thankful for this service and will definitely call again when help is needed.”"
Helen W.
Winnipeg, ABDedicated Memory Care & Dementia Support
""My grandfather lights up when the caregivers arrive, even during the tougher days. We originally thought we only needed daytime help, but evenings were the hardest time for him emotionally, so we shifted to extended coverage. The difference has been enormous. Having someone present through the night gives us peace of mind and gives him companionship when confusion or anxiety spikes.""
Tricia R.
Waterloo, ON"“Our mother had mild dementia and our father had numerous health issues. The PSW staff were professional, reliable and dependable. They quickly forged a trusting relationship with our parents. They competently looked after their personal, medical and social needs. More often than not the team went above and beyond the our expectations. We greatly appreciated knowing our parents needs were being met and the peace of mind that followed. I highly recommend the services of Waterloo Home Care.”"
Tim H.
Waterloo, ON"“The Alzheimer Society Waterloo Wellington(ASWW) has been a proud partner with Home Care Assistance Waterloo since 2014. Home Care Assistance has been a great supporter of ASWW and has sponsored and participated in numerous fund raising and awareness events year after year. We are honoured to have provided GPA (Gentle Persuasive Approach) training to their home care staff team and feel confident in referring our clients for impeccable home care services.”"
Michelle M.
Waterloo, ON"“My heartfelt gratitude goes to the professional team of caregivers at TheKey. The care provided to my mother is exceptional. The caregivers are knowledgeable, compassionate and understand my mother’s anxiety and dementia. Without question, I would heartily recommend TheKey as the go-to place for anyone who are looking for care at home for older adults.”"