1-844-655-0880
24-Hour Home Care Services
Continuous, professional support that allows you to remain at home with the comprehensive care you need, day and night.
When your care needs are complex or require around-the-clock attention, staying home might seem impossible. It's not. With 24/7 care, you get the around-the-clock professional support you need to maintain your independence and quality of life—in your own space, surrounded by what's familiar and comfortable.
24/7 Care That Goes Beyond the Basics
As you age, you shouldn’t have to choose between comfort and continuous care. 24/7 care provides comprehensive, coordinated support that allows you to live fully at home, even when your needs are significant.
With two trained caregivers rotating in 12-hour shifts, someone is always present, alert, and ready to provide assistance. We guide every aspect of care with our Balanced Care Method® and provide oversight through dedicated Client Success Managers —giving you seamless professional caregiving with personalised attention and the comfort that only your own space can provide. Our approach is shaped by our Scientific Advisory Board of leading geriatricians and psychologists who specialize in complex care and ageing.
You get one-on-one care that adapts to your needs in real time, rather than fitting into a pre-established schedule and unfamiliar routines.
What Life Looks Like With 24/7 Home Care
Your Days Follow Your Rhythm
You wake up when you're ready. Meals happen at times that work for you, prepared to your preferences. Activities are based on what you enjoy, not a group activity calendar. Your caregiver adapts to your routine, not the other way around.
Support Is There When You Need It
Whether you need help every few hours or just appreciate having someone nearby, your caregiver provides the right level of assistance. Help with mobility, personal care, meals, medication reminders, and household tasks happens seamlessly throughout the day.
Nights Are Managed With Professional Care
Your overnight caregiver is awake and alert, ready to assist if you need to use the bathroom, reposition in bed, or simply need reassurance. If sleep patterns are disrupted or confusion increases at night —common with conditions like dementia— someone is there to provide comfort and support.
You Stay Engaged and Connected
Your caregivers facilitate the activities and connections that matter to you: video calls with family, hobbies you enjoy, time outdoors, and social engagement. You're not passively sitting in a room; you're living your life with the support structure to do it comfortably.
Care Transitions Are Seamless
Each of your caregivers stays informed about your preferences, how your day went, and what you might need. You're not constantly re-explaining yourself or adjusting to wildly different approaches. The care feels continuous, even though the team rotates.
Families Get Peace of Mind
You can be present as family, not as overnight caregivers or medical coordinators. You can travel, work, and maintain your own health knowing a professional team is providing excellent care. Visits become about connection, not logistics.
What Our 24/7 Home Care Makes Possible
Choosing comprehensive home care with TheKey means maintaining the highest quality of life possible in the place you love.
You Stay Comfortable in Your Own Space
You Receive Truly Personalised Attention
Your Care Adapts in Real Time
Cognitive and Physical Engagement Continue
Family Relationships Remain Meaningful
You've Planned for What You Need
"Such a positive experience with The Key! I only have good things to say. The aide that took care of my Mom was amazing. She was bright, bubbly and professional. She spent quality time with my Mom and improved her quality of life. Shawntel was easy to get a hold of and was prompt with anything that was requested. I highly recommend using The Key."
Carolyn B.
Calgary, ABIs 24/7 Care Right for You?
24/7 care is ideal for individuals who need continuous monitoring or hands-on support throughout the day and night to remain safe at home.
Individuals who need assistance multiple times throughout the night and benefit from having someone actively awake and alert
Older adults planning ahead for a progressive condition and want comprehensive support in place
People who require coordination of multiple health or personal care needs around the clock
Seniors and those who value the personalised attention and familiar environment that home provides
Getting Started Is Simple
We are here to support - even if you’re in an urgent situation. We guide you through each step so you feel supported from the very beginning.
We Start by Listening
Your care journey begins with a conversation. We’ll answer your questions, explore your options, and help you decide on the right fit with no pressure, just guidance.
We Design Care Around the Individual
For your assessment, we meet you in your space, building trust as we create a personalised care plan that centres on your routines, preferences, and goals.
We Support You at Every Step
Along with your personally matched caregiver, your dedicated care team includes a Caregiver Manager and a Client Success Manager, both available 24/7 to keep everything running smoothly.
Why Families Choose TheKey for 24/7 Care
Round-the-clock care only works when the coordination is excellent and the team is truly invested. Here's what sets TheKey apart:
Professional Oversight Ensures Quality and Continuity
Seamless Transitions Between Caregivers
The Balanced Care Method® Guides Every Interaction
Team Composition Is Thoughtfully Planned
We Handle All the Logistics
Flexibility as Needs Evolve
Hear From Our Clients and Their Families
"We are grateful for Mr. Page attending our home. He was able to explain the services available, listen to our needs and tailor services accordingly. We are very happy we decided to go with TheKey knowing our loved one will be well cared for. Would recommend to others."
Jade C.
Toronto"The whole team is very Supportable and approachable."
Bipandeep K.
Calgary"We found that TheKey was a good choice for our elderly father. Gloria was a great Homecare person who went over and above doing extra chores and tasks that we asked her to take on. It was greatly appreciated Would recommend her!"
Rob H.
Winnipeg"Jessica, the scheduling manager, has been incredibly prompt and considerate in all my interactions. She communicates clearly, responds quickly, and always takes the time to ensure everything is organized smoothly. Her professionalism and kindness make the entire process effortless and stress-free."
Christine R.
Calgary"The Key - Senior Home Care provides excellent Care services and their Caregivers are top notch!! Shawntel has been very helpful in managing our needs, she’s kind, caring, so personable and her communication is exceptional. Highly recommend"
Lori C.
Calgary"Great caregivers! Thank you for the care you provided my parents at a time of need. If you live in Victoria, this team is great!"
Jessie D.
Vancouver SurreyFrequently Asked Questions
Live-in care means one dedicated caregiver lives in the home and provides extended daily support with appropriate rest periods —they sleep overnight and are available if needed, but are not actively awake around the clock. If you need someone awake overnight or continuous supervision from multiple caregivers, that falls under 24/7 care.
Live-in availability varies by province.
24/7 care is recommended when you need constant monitoring or overnight support that a live-in caregiver who must sleep cannot safely provide. Common reasons include frequent overnight assistance needs, wandering or safety concerns at night, or conditions that require continuous observation.
24/7 care involves two caregivers, each working 12-hour shifts, to ensure caregivers are rested, alert, and fully focused during their shift, while maintaining continuity of care and communication. Most 24/7 care plans involve a core team who becomes familiar with your routines and preferences, with relief caregivers as needed.
This is one of the main reasons many choose 24/7 care, because caregivers are awake and available overnight for reassurance, safety, and assistance. Whether it's help with repositioning, bathroom trips, or simply providing comfort during periods of confusion, someone is always there.
Yes. Unlike live-in care, 24/7 care is available in all provinces.
Absolutely. Care levels can be adjusted over time, whether that means shifting to live-in care or returning to hourly support if needs decrease. We never want you locked into more care than you need.
Cost depends on your location and specific care needs. While 24/7 care represents a significant investment, many families find it comparable to—or more cost-effective than—facility-based care when you factor in the personalised attention, familiar environment, and quality of life benefits.
If you are a Canadian Armed Forces veteran, you may qualify for VAC benefits that cover home care services.
Explore 24/7 Care Near You
Our care teams will help you determine whether 24/7 care is the right level of support and walk you through what this looks like in your area.