1-844-655-0880
Alzheimer’s and Dementia Care
Compassionate support that goes beyond safety to preserve identity, dignity, and moments of joy.
Whether you’re noticing early memory changes or caring for a loved one with a confirmed diagnosis, we’re here with you through every stage. Backed by 25+ years of experience and guided by our Scientific Advisory Board of leading geriatricians and neurologists, our caregivers become trusted companions who bring structure, comfort, and genuine engagement to each day.
Memory Care That Feels Like Home
When memory loss becomes a reality, one question rises above all others: How do you keep your loved one safe while also preserving who they are and keeping them engaged with life?
At TheKey, you don't have to choose.
Our memory care services are designed around our proprietary Balanced Care Method®, a whole-person approach that prioritises safety, brain health, and overall well-being. Built on six research-based pillars, each personalised Alzheimer’s care plan helps your loved one find connection and moments of joy, even as abilities change.
Here’s what that looks like day-to-day.
What Daily Life Looks Like With Our Memory Care
Flex Your Mind
Brain-boosting activities matched to your loved one’s current abilities, from gentle reminiscence to engaging puzzles, help maintain mental function and spark moments of joy and recognition.
Nourish & Hydrate
Good nutrition and hydration support brain health. We help with meal preparation, encourage regular eating patterns, and make mealtimes a pleasant, social experience.
Move More
Physical activity adapted to mobility levels helps maintain function, reduces restlessness, and improves sleep quality. Even a short daily walk can make a difference.
Connect with Others
Regular social engagement through conversation, music, or shared activities reduces isolation and supports emotional well-being.
Engage with Joy and Purpose
We build care around interests and life history, creating meaningful moments that honour the person they've always been.
Sleep Well
Consistent routines and calming evening practices help improve sleep patterns, which boosts both cognitive function and daytime mood.
What Our Memory Care Makes Possible
With our whole-person approach to care, the results are tangible for both your loved one and your family.
Your Loved One Feels Calmer and More Secure
They Stay Connected to Who They Are
Daily Life Feels Manageable, Not Overwhelming
Loneliness and Distress Decrease
You Can Be Family Again
"“My mother suffers from a mild case of ALZ...We have had the best care takers working with mom and she loves them. I know that from time to time she has hard moments but these lovely ladies have been able to help her through it. THANK YOU!!”"
James P.
Vancouver, BCWho We Help
Memory loss affects everyone differently. We meet families wherever they are.
Individuals recently diagnosed with Alzheimer’s or other dementias
Families noticing changes in memory, behaviour, or safety at hom
Spouses or adult children balancing caregiving with work or family life
Families seeking respite from full-time caregiving responsibilities
Getting Started Is Simpler Than You Think
Every situation is unique. We take time to understand yours, serving as a partner who guides you forward with clarity.
We Start by Listening
Your care journey begins with a conversation. We’ll answer your questions, explore your options, and help you decide on the right fit with no pressure, just guidance.
We Design Care Around the Individual
For your assessment, we meet you in your space, building trust as we create a personalised care plan that centres on your routines, preferences, and goals.
We Support You at Every Step
Along with your personally matched caregiver, your dedicated care team includes a Caregiver Manager and a Client Success Manager, both available 24/7 to keep everything running smoothly.
What Makes TheKey Different
For more than 25 years, families navigating Alzheimer's and dementia have trusted TheKey because we understand what matters most: expertise in memory care, genuine compassion, and partnership that lasts.
Specialised Memory Care Expertise
Evidence-Based, Whole-Person Care
A Dedicated Team That Knows You
24/7 Support When You Need It
Hear From Our Clients and Their Families
"This is the second time we have booked staff from TheKey to assist in caring for our Dad, who is now 100 years old. From the initial encounter, we have been met with kindness, understanding and efficiency from the staff both in the office and in the field. We have had PSW support both during the nights as well as on day shifts. Caring for a patient with symptoms of dementia and combativeness is a daunting prospect. Paul, Damilola and Stephanie have undertaken this responsibility in a professional and knowledgeable way. Their gentle manner has gone a long way in calming our Dad and helping him approach his end of life days. Thank you!"
Marianne K.
Oakville"My heartfelt gratitude goes to the professional team of caregivers at TheKey. The care provided to my mother is exceptional. The caregivers are knowledgeable, compassionate and understand my mother’s anxiety and dementia. Without question, I would heartily recommend TheKey as the go-to place for anyone who are looking for care at home for older adults. The caregivers and administrators have made a significant difference in her life. Their unwavering support and attentiveness to her needs have not only improved her quality of life but have also brought peace of mind to our family. It is truly reassuring to know that she is in such capable and caring hands. Thank you for your stellar service; it is deeply appreciated."
Rebecca B.
Vancouver"My family and I have been working with TheKey for over two years now. Prior to that, we had employed another agency to care for our aging grandmother. We find that our care manager, Brian, is well equipped to deal with our family's evolving needs. Furthermore, their caregivers seem to be a better match and equipped to deal with some of the more challenging dynamics associated with dementia. I have recommended them to other friends and colleagues who have also been very satisfied."
Arland E.
Winnipeg"Living out of town and having a family member with dementia is extremely difficult and stressful. The peace of mind that I get from this company is invaluable. Thank you for always being there for our family. We are most grateful."
James D.
Winnipeg"The key had been able to provide outstanding care for our mother who faces dementia challenges. Once we had a meeting with the key we knew that this was the company we would choose. They have exceeded our expectations and provided us with a sense of relief. Thank you to all of their staff and caregivers."
Daniela M.
Calgary"I have recently started dealing with the Key at Burlington Gardens. The amount of care they provide for their patients is top notch. Very compassionate and thoughtful care. Also they specialized in Dementia care."
Mark T.
Toronto"The whole team is very Supportable and approachable."
Bipandeep K.
CalgaryFrequently Asked Questions
No. Many families come to us before a formal diagnosis, when they’re simply noticing changes. We can help you understand what you're seeing and begin home care for dementia early, before safety concerns or stress become larger problems.
We use our TheKeyMatch™ framework to look at personality, communication style, interests, routines, and care needs. Once care begins, our care team will check in regularly to ensure it’s the right fit and make adjustments as needed. This is done via phone or in-person and can include both client and family, if desired. Our goal is to find a caregiver match that will build into a strong enduring partnership.
This is very common. Our caregivers are trained to ease our clients into the transition using patience and gentle redirection to build trust gradually. We start at a comfort level that feels safe and familiar, so care becomes a welcome part of daily life.
If you're having difficulty starting the home care conversation with your loved one, we have approaches that have worked for other families.
Care begins with support for daily routines and companionship. Over time, it may include more structure, safety oversight, personal care, mobility assistance, and caregiver relief for family members. We adjust the care plan as needs evolve, even if this means moving to a new location, we are able to support transition and provide continuity of care across these stages.
No. Home health is physician ordered medical care delivered under a formal plan of treatment. Hospice is palliative comfort care. Memory care through TheKey provides ongoing daily support, engagement, and safety for someone living with dementia, for as long as it’s needed.
We’ll help you decide based on your loved one’s abilities, risks, and level of family support. There's no "one-size-fits-all"—the right amount of care is what keeps your loved one safe while giving your family the relief you need.
Explore Our Alzheimer’s & Dementia Care
Our care experts are here to listen, answer questions, and help you find the right level of support so you can feel confident that your loved one is cared for safely.