Trusted Home Care, Built Around Your Life

Every family's situation is different. Some people reach out proactively because they want in-home care support to stay independent and maintain their routines. Others call after noticing changes—maybe a loved one is forgetting to take medications, skipping meals, or having trouble with bathing or getting dressed safely. There's no single 'right' moment, and starting home care earlier often means more flexibility and better outcomes. If you're wondering whether it's time for an in-home caregiver, we're happy to talk through what you're seeing and help you understand your options.

This is one of the most common questions families ask. The names sound similar, which adds to the confusion.

Home health is physician ordered medical care delivered under a formal plan of treatment, including services such as:

• Nursing

• Therapy

• Wound care

• Management of chronic conditions

• Additional services as indicated

Home care focuses on supporting daily life, providing companionship, and overall well-being for as long as needed. This includes help with tasks such as:

• Bathing

• Dressing

• Meals

• Medication reminders

• Transportation

• Staying active and engaged

• And more

Under some licences, home care may also include skilled nursing services provided through individual physician orders for specific tasks such as but not limited to: IV therapy, injections, and wound care.

Many families use both: home health for medically directed clinical care, and home care for day-to-day support.

We understand the cost of in-home care for loved ones is an important consideration. The price depends on how many hours of home care assistance you need and the level of support required, as every situation is different. Many clients and/or families use long-term care insurance, veteran benefits, or private pay. Some combine several options. Our care advisors can walk you through your coverage, help you understand what your policy may provide, and create a plan that fits your situation. There's no cost for this initial conversation.

Finding the right caregiver is about more than checking boxes. We use our proprietary TheKeyMatch™ process to understand not just your care needs, but your personality, interests, daily routines, and what matters most to you. Do you prefer someone quiet and calm, or more talkative and upbeat? Do you enjoy certain hobbies or activities? These details help us match you with a caregiver who's both highly qualified and someone you'll genuinely look forward to spending time with.

That's exactly why we're here. Care needs rarely stay the same, and your care plan is designed to adapt, whether that means adding a few more hours, adjusting the schedule, or moving to 24-hour home care support. Your dedicated care team monitors changes and works with you and your family to adjust your care plan proactively, so you're never navigating the next steps alone.

Absolutely. Many families are surprised to learn this is an option, and it's one we provide regularly. We partner with independent living, assisted living, and other senior communities to offer an added layer of personalised, one-on-one support. This care for elderly residents often helps them stay comfortable in their community longer, rather than needing to move to a higher level of care. If your loved one needs more attention than the community's staff can provide, we can help fill that gap. 

We can often have a caregiver in place within 24-48 hours. During your initial assessment, we'll talk through your start of care timeline and work to meet your needs as quickly as possible.

You're never left without support. If your regular caregiver is sick or unavailable, your Client Success Manager coordinates backup coverage right away. Because we're a team-based organisation with 24/7 oversight, someone is always available to help—even at 2 AM. This kind of reliability and backup support is one of the key reasons families choose TheKey over hiring privately.