Meet Our Winnipeg Team

Jay Bradley is an Area Sales Manager at TheKey who is focused on driving growth by building strong, local relationships and expanding access to in-home care. As part of the Care Team, he spends much of his time in the field, connecting with referral partners and identifying opportunities to support more families in need of care. Jay takes a highly proactive approach—staying visible in the community, following up consistently, and ensuring partners have what they need to confidently refer to TheKey. He understands the importance of trust in home care and works to earn that trust through responsiveness, reliability, and results. Known for his energy and persistence, Jay is committed to helping more clients access personalized, high-quality care at home. His goal is to grow TheKey’s presence in his market while ensuring every referral leads to a positive, seamless care experience.

Sheila Lively is a Regional Director of Operations at TheKey Canada who oversees multiple markets, ensuring the consistent delivery of high-quality in-home care across her region. She brings a strategic, big-picture perspective while staying closely connected to the day-to-day realities of care. Sheila works with local leaders to strengthen operations, support team development, and ensure each market delivers a reliable, personalized care experience for clients and their families. She focuses on aligning performance, improving processes, and helping teams grow in a way that’s both sustainable and client-centered. Known for her balanced leadership style, Sheila combines accountability with support—empowering teams while maintaining a clear focus on quality and outcomes. Her goal is to ensure every client, across every market she supports, receives compassionate, consistent care that allows them to live safely and confidently at home.

Desiree Aranjo is a Lead Home Care Advisor at TheKey, where she helps guide families through one of the most important decisions they’ll make—choosing care for a loved one at home. She serves as a trusted first point of contact, bringing empathy, clarity, and expertise to every interaction.

Desiree plays a key role in overseeing the intake experience, ensuring each family receives timely, thoughtful support from their very first conversation. She takes a consultative approach, listening closely to understand each situation and helping families navigate their options with confidence.

Known for her warmth and strong communication, Desiree builds trust quickly while maintaining a focus on outcomes—helping families move forward with care that meets their needs. She collaborates closely with internal teams and referral partners to ensure a smooth, seamless transition from inquiry to care.

Her goal is to make the process feel less overwhelming and more empowering—so every family feels supported, informed, and confident in choosing TheKey.

Melissa Babin is a Caregiver Manager at TheKey who focuses on building strong, lasting connections between caregivers and clients. As part of the Care Team, she understands that great home care goes beyond tasks—it’s about trust, comfort, and meaningful relationships. Melissa works closely with caregivers to ensure they are not only prepared, but thoughtfully matched to each client’s personality and preferences. She takes time to get to know both sides, helping create care experiences that feel natural and supportive. Known for her personable and attentive style, Melissa plays a key role in creating continuity and connection in the home. Her goal is to ensure every client feels comfortable with their caregiver and every caregiver feels confident in the support they provide.

Brian Boxall is a Client Success Manager at TheKey who focuses on making sure care is carried out exactly as intended—consistently, reliably, and without gaps. He takes pride in execution, ensuring that plans turn into real, day-to-day support that families can count on.
As part of the Care Team, Brian stays closely connected to both caregivers and clients, monitoring how care is unfolding and stepping in when adjustments are needed. He values clear communication and accountability, helping ensure everyone stays aligned and informed.
Known for his dependability and strong follow-through, Brian brings a sense of structure and reassurance to the care experience. His goal is to make sure every client receives care that is not only well-planned, but consistently delivered with quality and attention.

Shyanne Hansen is an On Call Manager at TheKey who ensures clients and caregivers are supported at all hours. As part of the Care Team, she is often the first point of contact when urgent needs arise—stepping in quickly to assess situations and keep care running without interruption. Shyanne thrives in a fast-paced environment, handling after-hours coordination, last-minute changes, and unexpected challenges with calm and efficiency. She works to resolve issues in real time, making sure both caregivers and clients feel supported no matter the time of day. Known for her responsiveness and ability to think on her feet, Shyanne plays a critical role in maintaining continuity of care. Her goal is to ensure every client experiences reliable, uninterrupted support—even outside of traditional hours.

Emily Lynch is a Lead Home Care Advisor at TheKey, where she serves as a trusted first point of contact for families navigating care decisions. She plays a critical role in guiding prospective clients from initial inquiry to enrollment, ensuring each interaction is handled with empathy, clarity, and expertise.

Emily oversees the intake experience within her region, setting a high standard for responsiveness, communication, and conversion. She leads by example—balancing performance with compassion—while helping families feel understood and supported during what is often a time of uncertainty. Through thoughtful discovery and clear guidance, she helps match clients with care solutions that support safety, independence, and quality of life at home.

Known for her ability to build trust quickly and communicate with confidence, Emily works closely with internal teams and referral partners to create a seamless transition from inquiry to care. She is deeply committed to delivering a consistent, high-quality experience that reflects TheKey’s concierge-level approach to home care.

Her goal is to ensure every family feels heard, informed, and confident in taking the next step toward care—turning moments of uncertainty into a clear and supported path forward.