Why change our name to TheKey?
Learn more about our new mission, our collective passion for caring for older adults and their families—and our vision to change how the world lives and ages at home.
We’re changing how people live and age at home.
By 2030, the number of people in Canada age 65 and over will swell to over 9 million, nearly one-quarter of the current population.* We’re ready to help.
TheKey is passionate about helping older adults live well in their own homes as they age, improving quality of life for our clients—and those who love them.
TheKey is passionate about helping older adults live well in their own homes as they age, improving quality of life for our clients—and those who love them.
OUR EXPERIENCE
The best home care combines expertise and heart.
For over 20 years, TheKey has delivered quality in-home care, supporting older adults with a wide range of needs and age-related conditions. We’ve provided over a million hours of care to families just like yours. Today, we’re the country’s leading provider of premium in-home care, offering an even broader range of care services.
Our Approach
Whole Care for the Whole Person
On the Japanese island of Okinawa, people routinely live to be over 100 years old. Why? How are these vibrantly healthy, independent older people thriving? What’s the secret to their enduring health, wellness, and quality of life?
The answers form the foundation of the Balanced Care Method™, our proprietary approach to care.
The answers form the foundation of the Balanced Care Method™, our proprietary approach to care.
Balanced Care Method
A science-based, holistic system for aging well
A science-based, holistic system for aging well
The Balanced Care Method™ is a 360-degree approach that goes beyond supporting support daily tasks. This method emphasizes the values and qualities that bring meaning to a client’s life, and provides whole care for the whole person.
Every care plan we design reflects this holistic approach. And our expertly trained caregivers understand the importance of supporting each client’s passions, activities, and lifestyle, in addition to their daily care.
Backed by a care team of specialists, the Balanced Care Method helps our clients live longer, healthier, and happier in the home they love.
Every care plan we design reflects this holistic approach. And our expertly trained caregivers understand the importance of supporting each client’s passions, activities, and lifestyle, in addition to their daily care.
Backed by a care team of specialists, the Balanced Care Method helps our clients live longer, healthier, and happier in the home they love.
What our clients and their loved ones say about our exceptional care experience.
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Compassionate, Dedicated, and Hardworking
“The 24-hour care that your agency provided for our mom was unparalleled. She had three caregivers, each as compassionate, dedicated, and hardworking as the next. Each caregiver worked eight-hour shifts, which enabled them to stay focused and well-rested, and in turn, provide the best care possible.”
— Client Daughter -
Loving, Professional, and Honest
“We were absolutely thrilled with your agency and caregivers. They provided care to my father who had advanced stage Lewy Body Dementia. The caregivers who provided care for my father were loving, professional, honest, skilled, patient, and kind. I worked as a medical social worker in Geriatrics for years and never came across an agency as good as yours.”
— Ann W. (Herndon, VA) -
High Quality Services
“Your agency has provided quality home care to several of my clients over the years. As a geriatric care manager, I appreciate high-quality services and appropriate follow up to me as the care manager. I would recommend them time and again.”
— A Client’s Son
Care Team
A Team-Based Approach
Behind every TheKey caregiver is a dedicated Care Team providing guidance and support 24/7. Overseen by a Client Success Manager, your team will include specialists who handle everything from scheduling care visits to designing and updating your Care Plan.
Working collaboratively and drawing on our experience, we’re able to anticipate changes in care needs, prevent avoidable issues, and enhance the overall care experience for clients and their loved ones.
Working collaboratively and drawing on our experience, we’re able to anticipate changes in care needs, prevent avoidable issues, and enhance the overall care experience for clients and their loved ones.
Caregivers
The best care requires the
best caregivers.
best caregivers.
And our standards are high. We typically hire only one caregiver out of every 25 applicants because we’re looking for the right skills and a true passion for caring. And since safety and reliability are our top priorities, all of our caregivers are employees—thoroughly vetted, background checked, trained, and managed by our team.
Leadership
Led by Lily Sarafan, Executive Chair and Co-Founder, and Chris Gerard, CEO, our team reflects a wide range of industry experience in home care, senior care, and healthcare along with deep expertise in technology, operations, transformation, and customer experience. Together, we share a common passion and mission. We’re reimagining and elevating long-term aging at home—driving innovation in our industry to help more older adults get the services and tools they need to age well, where and how they want.
Referral Partners
Some of the most respected professionals in your community work with TheKey including geriatric care managers, fiduciaries, wealth advisors, estate planners, hospitals, skilled nursing facilities, and senior living communities. Why? Because they value our expertise and trust our caregivers and Care Teams to deliver exceptional service to their clients, residents, or patients.
Our extensive network means we can connect clients to other trusted local services outside our scope if needed. And we understand how to collaborate with other professionals, integrating our services to provide a cohesive, seamless care experience.
Our extensive network means we can connect clients to other trusted local services outside our scope if needed. And we understand how to collaborate with other professionals, integrating our services to provide a cohesive, seamless care experience.