Behind every caregiver is a full-time Care Team,
providing oversight and guidance to our
caregivers and support to clients and families.
Our unique team-based approach to care
sets us apart from other home care agencies.
An exceptional care experience requires much more than great caregivers. That’s why every client at TheKey gets a dedicated Care Team—available 24/7 if needed—to handle everything from scheduling care visits to designing and updating your Care Plan. By working collaboratively and drawing on our experience, we’re able to anticipate changes in care needs, prevent avoidable issues, and enhance the overall care experience for our clients and their loved ones.
Team-Based Care
Every Care Team includes a dedicated Client Care Manager, Staffing Managers, and experienced professional caregivers who are expertly matched to meet the care needs and personal preferences of their clients. With your own Care Team, you’ll get additional levels of support to ensure the best possible care experience.
Meet TheKey Care Team.
Our specialists work closely together to coordinate a seamless care experience
for our clients and their family.
Client Care Managers
You’ll have a dedicated Client Care Manager (CCM) who leads your Care Team and works directly with you, overseeing your Care Plan, keeping you informed, and ensuring your ongoing satisfaction. Our CCMs are deeply knowledgeable in all aspects of care, experienced problem solvers—and on call 24/7, if needed.
Staffing Managers
Your Staffing Manager expertly matches you or your loved one with the best caregivers, works closely with your CCM, and handles all scheduling and caregiver supervision to coordinate your care experience. Staffing Managers are also on call 24/7 to help caregivers and clients if challenges or problems arise.
Professional Caregivers
You’ll love our caregivers as much as we do. All are employees—not contractors—trained to support clients living with specific conditions like Alzheimer’s, memory problems, Parkinson’s, or other age-related conditions. They’re passionate about caring for older adults and ready to help with daily activities, personal care, medication reminders, transportation, and more.
Our in-house brain trust with multiple PhDs and Master’s degrees in Social Work, Physical Therapy, Science, and Public Health develops best-in-class caregiver training programs.
In-House Experts and Trainers
TheKey caregivers and Care Team members are guided by our in-house experts, a multidisciplinary team who develop and update our best-in-class, evidence-informed training on a wide range of care and aging-related topics.

Their specialized knowledge and collective experience are the basis for our caregiving training program, including modules on dementia and mobility, person-centered care, social engagement, and cognitive stimulation. This in-house brain trust, led by our Director of Memory Care, informs and supports our caregivers and our clients—and reflects our leadership in the senior care industry.
Informed by World-Class Advisors
To keep our in-house experts informed, we have an exceptional Scientific Advisory Board, a world-class, multidisciplinary team of experts in dementia and aging who are committed to research and clinical excellence related to Alzheimer’s disease and other dementias as well as successful aging.

Our advisory board shares current evidence in the assessment, treatment, mental health, and overall needs of adults living with Alzheimer’s disease and related disorders. They also help us understand the common, unmet needs of professional and family caregivers who care for older adults living with dementia or chronic illness—so we can better support them along with our clients.

Our Scientific Advisory Board
Anne Basting, PhD
Gerontologist, Person-Centered Care Advocate, and Founder of TimeSlips; Professor of English at the University of Wisconsin Milwaukee
Linda Ercoli, PhD
Director of Geriatric Psychology in the UCLA Division of Geriatric Psychiatry
Howard Fillit, MD
Co-Founder and Chief Science Officer, Alzheimer’s Drug Discovery Foundation, and Clinical Professor of Geriatric Medicine and Palliative Care, Medicine and Neuroscience, The Icahn School of Medicine at Mount Sinai
Richard S. Isaacson, MD
Director of the Florida Atlantic University Center for Brain Health
Frank M. Longo, MD, PhD
Professor and Chair of the Department of Neurology and Neurological Sciences at Stanford University
William C, Mobley, MD, PhD
Distinguished Professor of Neurology and Associate Dean of Neurosciences Initiatives at UC San Diego
Gary Small, MD
Physician in Chief, Behavioural Health, Hackensack Meridian Health; Chair of Psychiatry, Hackensack University Medical Center; Professor Emeritus of Psychiatry & Behavioural Sciences at UCLA
Rudy Tanzi, PhD
Professor of Neurology at Harvard Medical School; Vice-Chair of Neurology and Director of the Genetics and Aging Unit at Mass General; Chair of Cure Alzheimer’s Fund
Michael Wasserman, MD
Past President of the California Association of Long-Term Care Medicine
Your Care Needs
Help us understand your care needs. Then we’ll set up a free phone consultation so you
can get the right support and services to live and age successfully at home.