TheKey, Lifeguard Health, and Pontosense Launch Groundbreaking Fall Detection Program to Advance Home Care Safety in Canada
May 19, 2025 – TheKey, a leader in premium home care services, is redefining how older adults live safely and independently across Canada. With decades of experience and a strong presence nationwide, TheKey has continually pushed the boundaries of innovation in elder care. Their latest initiative leverages cutting-edge wireless RADAR sensing to detect falls and accidents—even when caregivers aren’t present—providing a new layer of security and peace of mind. The program was designed with privacy and data protection as foundational principles.
“At TheKey, our mission is to deliver exceptional care and empower older adults to thrive at home,” said Tim Thomas, Head of Midwest and Canada for TheKey. “This collaboration marks a pivotal step in proactively protecting our clients through technology that works silently in the background; always on, using non-intrusive sensing that respects personal space and privacy.”
As the technology partner enabling these safety enhancements, Lifeguard Health is expanding its suite of intelligent health monitoring services to include wireless RADAR-based fall detection. With a strong focus on preventive care and early intervention, Lifeguard Health brings a proven track record in safeguarding high-risk individuals through integrated digital health platforms.
“Our work with TheKey is grounded in a shared vision—to make homes safer without compromising dignity or privacy,” said Nathanial Findlay, Founder of Lifeguard Health. “Together, we’re combining data- driven solutions with compassionate care to deliver the next generation of home health safety.”
Pontosense, a global pioneer in wireless sensing, powers the RADAR fall detection technology at the heart of the initiative. Its award-winning sensors, developed and deployed globally from its headquarters in Waterloo, Ontario, offer industry-leading accuracy without the need for wearables or cameras. With proven performance in real-world aging-in-place environments, Pontosense enables reliable, passive monitoring where it matters most.
“We built our technology to fill the gap between caregiver visits, when seniors are most vulnerable,” said Alex Qi, CEO of Pontosense. “This partnership shows how privacy-first sensing can scale with purpose to improve lives, starting right here in Canada.”
The program will begin rolling out in select Canadian provinces this summer, offering seniors and their families access to a new standard of safety and reassurance. This initiative empowers older adults to live safely and independently, with solutions designed to uphold dignity, autonomy, and privacy. With over 90% of older adults expressing a desire to age in place, and nearly 1 in 3 experiencing falls annually, the need for proactive solutions has never been greater. This partnership brings together care, technology, and trust—all to help seniors stay safe where they belong: at home.
About TheKey
TheKey is the nation’s leading provider of premium in-home care for older adults, offering reliable, highly personalized services that allow individuals to age comfortably and safely in their own homes. With a growing presence across Canada and the U.S., TheKey is redefining what quality care means through expert caregivers and innovative programs.
About Lifeguard Health
Lifeguard Health delivers smart health monitoring solutions designed to prevent emergencies and improve well-being, especially for vulnerable populations. By integrating digital tools and passive sensing into daily care routines, Lifeguard enables real-time interventions and peace of mind for caregivers and families alike.
About Pontosense
Pontosense is a global leader in privacy-first wireless sensing technology. Headquartered in Waterloo, Ontario, Pontosense builds radar-based solutions that detect vital signs, motion, and falls—without the use of cameras or wearables. Its award-winning technology powers advanced health and safety applications in automotive, home care, and elder support systems around the world.
“At TheKey, our mission is to deliver exceptional care and empower older adults to thrive at home,” said Tim Thomas, Head of Midwest and Canada for TheKey. “This collaboration marks a pivotal step in proactively protecting our clients through technology that works silently in the background; always on, using non-intrusive sensing that respects personal space and privacy.”
As the technology partner enabling these safety enhancements, Lifeguard Health is expanding its suite of intelligent health monitoring services to include wireless RADAR-based fall detection. With a strong focus on preventive care and early intervention, Lifeguard Health brings a proven track record in safeguarding high-risk individuals through integrated digital health platforms.
“Our work with TheKey is grounded in a shared vision—to make homes safer without compromising dignity or privacy,” said Nathanial Findlay, Founder of Lifeguard Health. “Together, we’re combining data- driven solutions with compassionate care to deliver the next generation of home health safety.”
Pontosense, a global pioneer in wireless sensing, powers the RADAR fall detection technology at the heart of the initiative. Its award-winning sensors, developed and deployed globally from its headquarters in Waterloo, Ontario, offer industry-leading accuracy without the need for wearables or cameras. With proven performance in real-world aging-in-place environments, Pontosense enables reliable, passive monitoring where it matters most.
“We built our technology to fill the gap between caregiver visits, when seniors are most vulnerable,” said Alex Qi, CEO of Pontosense. “This partnership shows how privacy-first sensing can scale with purpose to improve lives, starting right here in Canada.”
The program will begin rolling out in select Canadian provinces this summer, offering seniors and their families access to a new standard of safety and reassurance. This initiative empowers older adults to live safely and independently, with solutions designed to uphold dignity, autonomy, and privacy. With over 90% of older adults expressing a desire to age in place, and nearly 1 in 3 experiencing falls annually, the need for proactive solutions has never been greater. This partnership brings together care, technology, and trust—all to help seniors stay safe where they belong: at home.
About TheKey
TheKey is the nation’s leading provider of premium in-home care for older adults, offering reliable, highly personalized services that allow individuals to age comfortably and safely in their own homes. With a growing presence across Canada and the U.S., TheKey is redefining what quality care means through expert caregivers and innovative programs.
About Lifeguard Health
Lifeguard Health delivers smart health monitoring solutions designed to prevent emergencies and improve well-being, especially for vulnerable populations. By integrating digital tools and passive sensing into daily care routines, Lifeguard enables real-time interventions and peace of mind for caregivers and families alike.
About Pontosense
Pontosense is a global leader in privacy-first wireless sensing technology. Headquartered in Waterloo, Ontario, Pontosense builds radar-based solutions that detect vital signs, motion, and falls—without the use of cameras or wearables. Its award-winning technology powers advanced health and safety applications in automotive, home care, and elder support systems around the world.