Meet Our Waterloo Team

Sheila Lively is a Regional Director of Operations at TheKey Canada who oversees multiple markets, ensuring the consistent delivery of high-quality in-home care across her region. She brings a strategic, big-picture perspective while staying closely connected to the day-to-day realities of care. Sheila works with local leaders to strengthen operations, support team development, and ensure each market delivers a reliable, personalized care experience for clients and their families. She focuses on aligning performance, improving processes, and helping teams grow in a way that’s both sustainable and client-centered. Known for her balanced leadership style, Sheila combines accountability with support—empowering teams while maintaining a clear focus on quality and outcomes. Her goal is to ensure every client, across every market she supports, receives compassionate, consistent care that allows them to live safely and confidently at home.

With a career spanning over two decades and 3 continents, Timon has leveraged his extensive experience over a multitude of projects. From initiating an English language department at a private school in Japan, to owning restaurants in the capital region of Norway, his desire to find solutions in challenging situations eventually led him to the field of healthcare. With a can-do attitude and a drive to exceed expectations, combined with a desire to provide the best quality of life for our aging population due to the challenges he is witnessing first-hand with his own aging parents, he is able to apply this knowledge and his customer-centric acumen to the clients under his purview. Timon and his team are always happy to avail themselves for a chat regarding the concierge services TheKey and their extensive referral network have to offer.

Amanda Ilines is a Home Care Liaison at TheKey who focuses on helping families feel grounded and supported as they explore care options at home. She understands that these decisions often come during stressful or uncertain moments, and she takes a steady, reassuring approach to guiding families through the process. As part of the Care Team, Amanda works closely with families and local professionals to understand each situation and offer thoughtful, personalized recommendations. She’s not about rushing decisions—instead, she helps people move forward at the right pace, with clarity and confidence. Amanda is known for her patience, empathy, and ability to simplify complex situations. Her goal is to make the path to home care feel less overwhelming, so families can focus on what matters most—ensuring their loved ones are safe, comfortable, and well cared for at home.

Krista Lalonde is a Client Success Manager at TheKey who focuses on making sure care not only starts strong—but continues to work as needs evolve. As part of the Care Team, she stays closely involved after care begins, helping families navigate changes, adjustments, and day-to-day realities of home care. Krista takes a practical, solutions-oriented approach, regularly checking in, identifying gaps, and making updates to ensure care remains consistent and effective. She works behind the scenes to keep everything aligned—caregivers, schedules, and client expectations—so families don’t have to manage it alone. Known for her follow-through and accountability, Krista is someone families can rely on to keep care on track. Her goal is to ensure that every client receives dependable, well-coordinated support that adapts over time and truly meets their needs at home.

Kristal Parris is a Client Success Manager at TheKey who focuses on creating stability and trust throughout the care journey. She understands that great home care is built over time, and she works to ensure families feel consistently supported—not just at the start, but long after care begins.
As part of the Care Team, Kristal stays closely connected to clients, caregivers, and families, helping maintain strong relationships and a steady care experience. She takes a thoughtful approach to communication, making sure concerns are addressed and expectations stay aligned.
Known for her consistency and dependability, Kristal helps create a sense of reassurance for families navigating care at home. Her goal is to ensure every client experiences care that feels reliable, supportive, and built on trust.

Veronique Ree is a Caregiver Recruiter at TheKey who focuses on bringing in caregivers who truly stand out—not just for their experience, but for their character and commitment to care. As part of the Care Team, she takes a thoughtful, selective approach to hiring, prioritizing quality and long-term fit. Veronique looks for individuals who can build trust quickly with clients and show up with consistency, empathy, and professionalism. She takes the time to get to know each candidate, ensuring they align with TheKey’s standards for delivering dependable, relationship-based home care. Known for her high standards and discerning eye, Veronique plays a key role in shaping a caregiver team that families can rely on. Her goal is to ensure every client is supported by someone who is not only capable—but truly exceptional in how they care.

Amrita Veena is a Caregiver Manager at TheKey who brings a strong focus on quality and consistency to the delivery of in-home care. As part of the Care Team, she works behind the scenes to ensure that care plans are followed closely and that every detail aligns with each client’s needs. Amrita takes a thoughtful, methodical approach—monitoring performance, supporting caregivers, and making adjustments that keep care running smoothly. She is especially attentive to the small details that make a big difference in the overall client experience. Known for her precision and reliability, Amrita helps create a care environment that feels structured, dependable, and well-managed. Her goal is to ensure every client receives consistent, high-quality support that allows them to remain comfortable and confident at home.