Meet Our Toronto Team

Desiree Aranjo is a Lead Home Care Advisor at TheKey, where she helps guide families through one of the most important decisions they’ll make—choosing care for a loved one at home. She serves as a trusted first point of contact, bringing empathy, clarity, and expertise to every interaction.

Desiree plays a key role in overseeing the intake experience, ensuring each family receives timely, thoughtful support from their very first conversation. She takes a consultative approach, listening closely to understand each situation and helping families navigate their options with confidence.

Known for her warmth and strong communication, Desiree builds trust quickly while maintaining a focus on outcomes—helping families move forward with care that meets their needs. She collaborates closely with internal teams and referral partners to ensure a smooth, seamless transition from inquiry to care.

Her goal is to make the process feel less overwhelming and more empowering—so every family feels supported, informed, and confident in choosing TheKey.

Emily Lynch is a Lead Home Care Advisor at TheKey, where she serves as a trusted first point of contact for families navigating care decisions. She plays a critical role in guiding prospective clients from initial inquiry to enrollment, ensuring each interaction is handled with empathy, clarity, and expertise.

Emily oversees the intake experience within her region, setting a high standard for responsiveness, communication, and conversion. She leads by example—balancing performance with compassion—while helping families feel understood and supported during what is often a time of uncertainty. Through thoughtful discovery and clear guidance, she helps match clients with care solutions that support safety, independence, and quality of life at home.

Known for her ability to build trust quickly and communicate with confidence, Emily works closely with internal teams and referral partners to create a seamless transition from inquiry to care. She is deeply committed to delivering a consistent, high-quality experience that reflects TheKey’s concierge-level approach to home care.

Her goal is to ensure every family feels heard, informed, and confident in taking the next step toward care—turning moments of uncertainty into a clear and supported path forward.

Jhonna Vallejo is a Caregiver Manager at TheKey who is deeply focused on supporting the people delivering care every day. As part of the Care Team, she takes a hands-on approach—working closely with caregivers to ensure they feel prepared, confident, and supported in the field.
Jhonna believes that strong caregivers create strong client experiences. She spends time building trust with her team, offering guidance in real-time, and making sure caregivers have what they need to succeed. From onboarding to ongoing support, she plays an active role in strengthening performance and consistency.
Known for her accessibility and team-first mindset, Jhonna creates an environment where caregivers feel valued and supported—ultimately helping ensure clients receive dependable, compassionate care at home.