We’re TheKey, the most trusted senior care experts in Waterloo.
We have the best caregivers ready to help—so you can live well in the home you love.
Waterloo
375 University Ave E #104,
Waterloo, ON N2K 3M7
The best home care combines expertise and heart.
For over 20 years, TheKey has delivered quality in-home care, supporting older adults with a wide range of needs and age-related conditions. We’ve provided millions of hours of care to families just like yours. Today, we’re the country’s leading provider of premium in-home care, offering an even broader range of care services.
We’re passionate about helping older adults live in their own home as they age, improving the quality of life for our clients—and those who love them.
We’re passionate about helping older adults live in their own home as they age, improving the quality of life for our clients—and those who love them.
TEAM-Based Care
Meet Your Team
Behind every caregiver is a full-time Care Team, providing oversight and guidance to caregivers—and support to you and your family.
- Client Success Managers
- Staffing Manager(s)
- Expertly trained caregiver(s)
Exceptional Care at Home for Older Adults
First, we get to know you and your care needs, then we design a flexible Care Plan just for you.
You’ll get the in-home care solution you need—and always be informed and in control.
You’ll get the in-home care solution you need—and always be informed and in control.
Home Care
From a few hours a day of help to 24/7 support, we will design a Care Plan to meet your specific needs. Our high-quality in-home care includes:
- Companionship
- Help at Home
- Respite Care
- 24/7 Care
- Live-In Care
Memory Care at Home
Our caregivers are expertly trained to support people living with any type of cognitive decline from mild memory problems to advanced dementia.
- Mild Cognitive Impairment (MCI)
- Alzheimer’s Disease
- Vascular Dementia
- Lewy Body Dementia
- Frontotemporal Dementia
- Parkinson’s Disease Dementia
Specialized Care
We support people living with specific medical conditions and unique needs, providing the best care so our clients can live safely at home.
- Parkinson’s Disease
- Heart Health
- After a Stroke
- Cancer
- End-of-Life Care
- Hospital to Home
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Companionship
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Personal Care and Hygiene
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Medication Reminders
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Staying Active
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Grocery Shopping
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Light Housekeeping
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Meal Prep and Nutrition
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Social Activities and Connection
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Transportation and Errands
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Hobbies and Passions
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Cognitive Engagement
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Meaningful Activities
Let’s explore your care options.
Set up a free phone consultation to find the right support and services to live and age successfully at home. Please email HRServiceCenter@thekey.com for inquiries on caregiver applications.
Your Care Needs
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Our Advantage
What makes TheKey different?
Quality. Our people. And we really know our business.
Every care visit is backed by years of experience delivering over a million hours of exceptional service to families who expect the best personalized care for their loved ones.
Every care visit is backed by years of experience delivering over a million hours of exceptional service to families who expect the best personalized care for their loved ones.
A Team-Based Approach
Behind every professional caregiver is a full-time Care Team of experts, providing ongoing guidance to our caregivers—and support to you and your family.
Expertly Trained Caregivers
Our caregivers are experienced employees. They are managed by our team, thoroughly vetted, background checked, and trained to provide personalized care tailored to your needs.
Health and Wellness
Our Balanced Care Method™ emphasizes a healthy mind, body, and spirit. This holistic approach focuses on nutrition and wellness so our clients can live happier, healthier lives.
We’re the experts in our community.
Over the years, we’ve built a great reputation as a reliable provider of high-quality home care. That’s why we’re able to work with the best healthcare facilities, trusted advisers, and other care professionals throughout Oakville.
Service Areas
We’ve got you covered.
We provide care throughout Canada—with caregivers ready to serve you in and around the Waterloo area. You can still reach out to us if you don’t see the specific community where you need care. We may well be able to find support for you in your area.
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- Kitchener
- Waterloo
- Cambridge
- Guelph
Your Care Needs
Help us understand your care needs. Then we’ll set up a free phone consultation so you
can get the right support and services to live and age successfully at home.
can get the right support and services to live and age successfully at home.
Frequently Asked Questions
What’s the best home care?
The best home care is provided by reliable, professional caregivers who are trained and backed by a home care agency that’s bonded and insured, providing oversight, care guidance, and back-up caregivers as needed.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also important to find a caregiver who’s extremely reliable—has back-up if necessary—and is a good fit in terms of personality and shared interests.
Is home care better than moving to assisted living?
Nine out of ten older adults would prefer to live independently in the home they know and love rather than moving to a facility or assisted living community. With the right level of support, most people can continue to live safely and comfortably at home even as they age with a progressive illness or medical condition.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payroll, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
Many seniors experience health issues that limit their daily activities in some way.
Millions of older adults can attest to the fact that sleeping patterns change with age.
Time distortion is one of the many challenging effects of Alzheimer’s disease.