family
We’re TheKey, the senior care provider families in British Columbia trust the most.
The best home care combines expertise and heart.
For nearly 20 years, TheKey has delivered quality in-home care, supporting older adults with a wide range of needs and age-related conditions. We’ve provided millions of hours of care to families just like yours. Today, we’re the country’s leading provider of premium in-home care, offering an even broader range of care services.
Exceptional Care at Home for Older Adults
First, we get to know you and your care needs, then we design a flexible Care Plan just for you.

You’ll get the in-home care solution you need—and always be informed and in control.
Home Care
From a few hours a day of help to 24/7 support, we will design a Care Plan to meet your specific needs. Our high-quality in-home care includes:
  • Companionship
  • Help at Home
  • Respite Care
  • 24/7 Care
  • Live-In Care
Memory Care at Home
Our caregivers are expertly trained to support people living with any type of cognitive decline from mild memory problems to advanced dementia.
  • Mild Cognitive Impairment (MCI)
  • Alzheimer’s Disease
  • Vascular Dementia
  • Lewy Body Dementia
  • Frontotemporal Dementia
  • Parkinson’s Disease Dementia
Specialized Care
We support people living with specific medical conditions and unique needs, providing the best care so our clients can live safely at home.
  • Parkinson’s Disease
  • Heart Health
  • After a Stroke
  • Cancer
  • End-of-life Care
  • Hospital to Home
We help with daily activities and much more.
  • Companionship
  • Personal Care and Hygiene
  • Medication Reminders
  • Staying Active
  • Grocery Shopping
  • Light Housekeeping
  • Meal Prep and Nutrition
  • Social Activities and Connection
  • Transportation and Errands
  • Hobbies and Passions
  • Cognitive Engagement
  • Meaningful Activities
Service Areas
Find Your Care Team
We currently provide service in these regions—and we’re always growing to help more families find the best possible care for their needs. If you don’t see the specific community where you need care, click on the one nearest to where you need care. Then give us a call to see if we have caregivers in your area.
  • Surrey
    We have caregivers ready to serve you all across Surrey and surrounding Vancouver areas.


    • Surrey
    • Delta
    • Langley
    • Port Moody
    • Coquitlam
    • Port Coquitlam
    • White Rock
  • Vancouver
    We have caregivers ready to serve you all across Vancouver and its surrounding areas.


    • Vancouver
    • North Vancouver
    • West Vancouver
    • Burnaby
    • Richmond
    • New Westminster
What makes TheKey different?
Quality. Our people. And we really know our business.
Every care visit is backed by years of experience providing over a million hours of exceptional service to families who expect the best personalized care for their loved ones.
Team Based Approach
A Team-Based Approach
Behind every professional caregiver is a full-time Care Team of experts, providing ongoing guidance to our caregivers—and support to you and your family.
expert caregiver
Expertly Trained Caregivers
Our caregivers are experienced employees. They are managed by our team, thoroughly vetted, background checked, and trained to provide personalized care tailored to your needs.
Health and wellness
Health and Wellness
Our Balanced Care Method™ emphasizes a healthy mind, body, and spirit. This holistic approach focuses on nutrition and wellness so our clients can live happier, healthier lives.
We’re passionate about helping older adults live in their own home as they age, improving the quality of life for our clients—and those who love them
Your Care Needs
Help us understand your care needs. Then we’ll set up a free phone consultation so you
can get the right support and services to live and age successfully at home.
Frequently Asked Questions
What’s the best home care?
The best home care is provided by reliable, professional caregivers who are trained and backed by a home care agency that’s bonded and insured, providing oversight, care guidance, and back-up caregivers as needed.
How do I find the best caregiver for my loved one?
The best caregiver is an experienced professional who has the training and skills to support your loved one’s care needs. It’s also important to find a caregiver who’s extremely reliable—has back-up if necessary—and is a good fit in terms of personality and shared interests.
Is home care better than moving to assisted living?
Nine out of ten older adults would prefer to live independently in the home they know and love rather than moving to a facility or assisted living community. With the right level of support, most people can continue to live safely and comfortably at home even as they age with a progressive illness or medical condition.
How much does home care cost?
Home care is typically billed by the hour, so the cost depends on the number of care hours per week and can vary slightly by region. Most families pay out-of-pocket for their care or use long-term care insurance.
Is a home care agency better than hiring a private caregiver?
If you value safety, security, and reliability, yes. A quality home care agency is insured and also manages the performance and scheduling of its caregivers, handles billing and payroll, and has back-up caregivers to fill in when needed. With a private hire caregiver, you’re responsible for setting up payroll and withholding taxes, caregiver vetting and background checks, and purchasing sufficient liability insurance to cover any accidents or injuries in the home.
Many seniors experience health issues that limit their daily activities in some way.
Millions of older adults can attest to the fact that sleeping patterns change with age.
Time distortion is one of the many challenging effects of Alzheimer’s disease.