We sat down with Tim Thomas, Head of TheKey Canada, to get a front-line perspective on what families should be asking when considering home care for a loved one. Whether your goal is support for daily living, companionship, or longer-term care, these four questions can help guide your decision and ensure the best possible outcome.
Choosing a caregiver is about more than qualifications—it’s about trust, connection, and consistency. The right questions can uncover how an agency truly operates behind the scenes. And most importantly, they help ensure your loved one receives care that’s not only safe, but genuinely enriching.
1. How do you manage the logistics of sending caregivers into private homes or seniors’ residences?
“Small details make a big difference. Families want reassurance around how care is structured—how many clients a caregiver sees in a day, how many homes they’re moving between, and even how far they’re travelling. At TheKey, we work hard to assign fewer clients per caregiver to minimize disruption and build consistency. It’s not just about schedules—it’s about creating a stable, trusting relationship. These are the questions families should absolutely feel comfortable asking.”
2. Companionship is a huge part of caregiving. How do you match clients and caregivers?
“Caregiving isn’t just about tasks—it’s about connection. A great caregiver match starts with truly understanding the client. What’s their daily routine? What do they enjoy? How do they like to spend their time? All of these things play a role in building real companionship. When the fit is right, the quality of care improves. Families should ask how much attention is paid to this process. At TheKey, we treat it as foundational—not optional.”
3. We’re concerned about physical and cognitive decline. Do your caregivers support both?
“Yes, and that’s a growing concern for many families. People often reach out after noticing a loved one slowing down, mentally or physically. That’s why our approach is rooted in Balanced Care—supporting both body and mind.
4. How will you keep in touch with our family?
“Caregiving is a partnership—not just with the client, but with their entire support system. Families deserve regular updates, whether they’re around the corner or across the country.
Final Thoughts
More and more Canadian families are choosing to support their aging loved ones at home—but not all care providers are the same. Asking the right questions upfront helps ensure your loved one receives thoughtful, personalized care that supports their independence and well-being.
📞 Have questions or ready to explore care options? Contact TheKey Canada today at 1-844-655-0880 to speak with a Care Advisor. We’re here to help you make the best choice for your family.