Meet Our Surrey / White Rock Team

Sheila Lively is a Regional Director of Operations at TheKey Canada who oversees multiple markets, ensuring the consistent delivery of high-quality in-home care across her region. She brings a strategic, big-picture perspective while staying closely connected to the day-to-day realities of care. Sheila works with local leaders to strengthen operations, support team development, and ensure each market delivers a reliable, personalized care experience for clients and their families. She focuses on aligning performance, improving processes, and helping teams grow in a way that’s both sustainable and client-centered. Known for her balanced leadership style, Sheila combines accountability with support—empowering teams while maintaining a clear focus on quality and outcomes. Her goal is to ensure every client, across every market she supports, receives compassionate, consistent care that allows them to live safely and confidently at home.

As a seasoned professional in the hospitality industry, Sharon brings her expertise in operations, community relationships and overall people management to TheKey. She started with the TheKey as the Operations Manager for Vancouver in 2018, and played an integral role in creating a successful and cohesive team that strives to deliver excellence to seniors in our communities. Sharon now oversees the Canadian scheduling team and works tirelessly to ensure every client has the care they need in place. Her motto for working in the seniors community is simple; “Strive not to be a success, but rather to be of value” -Albert Einstein.

Maria Bernardez is a Caregiver Manager at TheKey who specializes in finding the right fit between caregivers and clients. She understands that successful home care isn’t one-size-fits-all, and she takes a flexible, thoughtful approach to aligning personalities, preferences, and care needs. As part of the Care Team, Maria works closely with caregivers to ensure they feel prepared and supported, while also staying responsive to changes in client needs. She is quick to adjust, rework, and refine care arrangements to keep everything running smoothly. Known for her adaptability and strong sense of intuition, Maria helps create care experiences that feel natural, comfortable, and well-matched. Her goal is to ensure every client receives care that truly fits their lifestyle, allowing them to remain confident and at ease at home.

Jay Bradley is an Area Sales Manager at TheKey who is focused on driving growth by building strong, local relationships and expanding access to in-home care. As part of the Care Team, he spends much of his time in the field, connecting with referral partners and identifying opportunities to support more families in need of care. Jay takes a highly proactive approach—staying visible in the community, following up consistently, and ensuring partners have what they need to confidently refer to TheKey. He understands the importance of trust in home care and works to earn that trust through responsiveness, reliability, and results. Known for his energy and persistence, Jay is committed to helping more clients access personalized, high-quality care at home. His goal is to grow TheKey’s presence in his market while ensuring every referral leads to a positive, seamless care experience.

Cathy Gerth is a Client Success Manager at TheKey who focuses on building lasting relationships with clients and their families. As part of the Care Team, she stays closely connected throughout the care journey, ensuring clients feel supported not just at the start, but every step along the way. Cathy takes a hands-on, attentive approach—regularly checking in, listening closely, and making thoughtful adjustments to care as needs change. She understands that trust is built over time, and she works to create a sense of stability and continuity for both clients and caregivers. Known for her warmth and consistency, Cathy helps families feel confident that someone is always looking out for their loved one’s well-being. Her goal is to create a care experience that feels personal, reliable, and deeply supportive at home.

Janice Hamel is a Client Success Manager at TheKey who excels at keeping every part of the care experience organized, aligned, and running smoothly. As part of the Care Team, she focuses on the details that matter—ensuring care plans are executed properly, communication stays clear, and nothing gets overlooked. Janice takes a structured, proactive approach to care management. She anticipates needs, tracks progress closely, and makes timely adjustments to keep everything on course. Families appreciate her ability to bring clarity and order to what can often feel like a complex situation. Known for her reliability and precision, Janice is someone clients and families can count on to keep care consistent and well-coordinated. Her goal is to create a seamless experience where every detail is handled and every client feels fully supported at home.

Celeste Lee is a Home Care Liaison at TheKey who thrives on building connections and opening doors for families seeking care at home. As part of the Care Team, she is often out in the community, developing relationships and making sure TheKey is a visible, trusted resource for high-quality home care. Celeste brings a proactive, solutions-oriented mindset to her work. She moves quickly, follows up consistently, and helps families and partners navigate next steps without delays. Whether she’s coordinating with a referral source or supporting a new client inquiry, she focuses on making the process efficient, clear, and action-driven. Known for her energy and strong presence, Celeste is someone people remember—and rely on—when they need answers fast. Her goal is to ensure families can access the right care at the right time, with confidence and ease.

Doris Lou is a Caregiver Manager at TheKey who brings a calm, solutions-focused approach to supporting both caregivers and clients. As part of the Care Team, she plays a key role in keeping care running smoothly, especially when unexpected challenges arise. Doris is known for her ability to step in, assess situations quickly, and find practical solutions that keep care consistent and reliable. She works closely with caregivers to provide guidance and reassurance, helping them navigate day-to-day responsibilities with confidence. With a steady and thoughtful presence, Doris helps create a sense of stability for both caregivers and the families they serve. Her goal is to ensure every client receives dependable, well-supported care that allows them to remain safe and comfortable at home.

Elizabeth Manjarrez is part of the Regional Recruiting team at TheKey, where she focuses on building a strong, scalable pipeline of caregivers to support growing care needs across multiple markets. She takes a strategic approach to recruiting—looking beyond immediate hiring needs to ensure long-term workforce strength and stability. Elizabeth works closely with local teams to understand demand, identify gaps, and attract candidates who align with TheKey’s standards of compassionate, high-quality in-home care. She is proactive in sourcing talent, refining recruiting strategies, and helping markets stay ahead of staffing needs. Known for her forward-thinking mindset and strong organizational skills, Elizabeth plays a key role in ensuring the right caregivers are in place to support clients consistently. Her goal is to help build a reliable, high-performing caregiver network that enables exceptional care delivery at home.

Marilyn Navaja is a Client Success Manager at TheKey who brings a calm, steady presence to families navigating care at home. As part of the Care Team, she focuses on helping clients and their loved ones feel supported—especially during times of transition or uncertainty. Marilyn takes a thoughtful, measured approach, ensuring care plans evolve smoothly as needs change. She stays closely connected, offering guidance, answering questions, and helping families feel more at ease with each step forward. Known for her patience and reassuring style, Marilyn helps create a sense of stability in what can often feel like an overwhelming process. Her goal is to ensure every client experiences care that is not only consistent and reliable, but also comforting and supportive at home.

Anna Ranay is an Employee Care Manager at TheKey who is dedicated to supporting the well-being and success of caregivers. As part of the Care Team, she focuses on creating a positive, supportive environment where caregivers feel heard, respected, and empowered in their roles. Anna works closely with caregivers to provide guidance, address concerns, and ensure they have the resources they need to deliver exceptional in-home care. She takes a proactive approach to engagement—building trust, strengthening morale, and helping caregivers stay connected and confident in their work. Known for her empathy and strong listening skills, Anna plays an important role in fostering a culture where caregivers feel valued. Her goal is to support the people behind the care—because when caregivers thrive, clients receive the highest level of compassionate, reliable support at home.

Claudia brings over 25 years of experience in the healthcare field to her role at TheKey. She is a certified Personal Support Worker and Medical Office Administrator, with more than 15 years of experience as a scheduling manager. Her diverse background includes work in long-term care, retirement living, private home support, palliative care, clinics, and surgical centres.

Drawing on this extensive experience, Claudia is dedicated to thoughtfully matching each client’s unique needs with a caregiver whose personality and skills complement their situation. Her goal is to create a smooth, supportive transition that fosters comfort and trust for both clients and caregivers.

Claudia joined TheKey in 2021 and remains committed to delivering compassionate and personalized care.