Meet Our Sherbrooke Team

Sheila Lively is a Regional Director of Operations at TheKey Canada who oversees multiple markets, ensuring the consistent delivery of high-quality in-home care across her region. She brings a strategic, big-picture perspective while staying closely connected to the day-to-day realities of care. Sheila works with local leaders to strengthen operations, support team development, and ensure each market delivers a reliable, personalized care experience for clients and their families. She focuses on aligning performance, improving processes, and helping teams grow in a way that’s both sustainable and client-centered. Known for her balanced leadership style, Sheila combines accountability with support—empowering teams while maintaining a clear focus on quality and outcomes. Her goal is to ensure every client, across every market she supports, receives compassionate, consistent care that allows them to live safely and confidently at home.

With over 10 years of experience in public and private home care, Joey brings a wealth of knowledge and experience to his role as Canadian Regional Care Solutions Manager. Upon acquiring a Bachelor’s degree in Sociology and a Graduate Diploma in Business Administration from the John Molson School of Business in Montreal, Joey always wanted to work in a field where he could help others. Living by the quote “let us all be the leaders we wish we had,” Joey started his career in recruiting. His devotion and leadership skills allowed him to grow into a human resource manager, before becoming the general manager of the Montreal office. In his current role, Joey and his team strive to deliver the highest quality service to all each and every current and future client of The Key across the country.

Melissa Caltagirone is a Caregiver Manager at TheKey who brings a highly organized, detail-driven approach to managing day-to-day care operations. As part of the Care Team, she focuses on keeping schedules aligned, communication clear, and care delivery consistent across every client interaction. Melissa works closely with caregivers to ensure they are set up for success—making sure expectations are clear, logistics are handled, and any issues are addressed quickly. She’s often the one making sure all the moving parts come together seamlessly, so both caregivers and clients experience dependable, uninterrupted care. Known for her structure and follow-through, Melissa plays a key role in creating a care environment that feels reliable and well-coordinated. Her goal is to ensure every client receives consistent, high-quality support at home without disruptions.

Carolyn D’aoust is an Employee Care Manager at TheKey who is dedicated to supporting and retaining a strong, engaged caregiver workforce. As part of the Care Team, she focuses on creating an environment where caregivers feel supported not just in their work—but in their overall experience with the organization. Carolyn works closely with caregivers to address concerns, provide guidance, and ensure they feel connected and valued. She takes a proactive approach to engagement, helping identify challenges early and creating solutions that improve satisfaction and long-term retention. Known for her supportive and attentive style, Carolyn plays a key role in strengthening caregiver relationships and building a positive team culture. Her goal is to ensure caregivers feel confident, appreciated, and motivated—so they can deliver consistent, high-quality care to clients at home.

Isabelle Grondin is a Home Care Liaison at TheKey who takes a thoughtful, people-centered approach to helping families find the right care. She understands that every situation is different, and she takes the time to really listen—so families feel heard before any decisions are made. As part of the Care Team, Isabelle works closely with local professionals and community partners, building relationships that make it easier for families to access trusted home care when they need it most. She’s especially focused on making the process feel less overwhelming, breaking things down into clear, manageable steps. Isabelle is known for her genuine, down-to-earth style and her ability to make people feel comfortable quickly. Whether she’s meeting with a new family or connecting with a partner in the community, her goal is simple: make sure people feel supported, understood, and confident moving forward.

Dominique Jacobs is a Client Success Manager at TheKey who serves as a strong advocate for clients and their families throughout the home care journey. As part of the Care Team, she is focused on making sure each client’s voice is heard and their care truly reflects their preferences, routines, and goals. Dominique is proactive in addressing concerns, coordinating adjustments, and ensuring that care stays aligned as needs evolve. She isn’t afraid to step in, ask the right questions, and push for solutions that improve the overall experience for both clients and caregivers. Known for her attentiveness and dedication, Dominique helps families feel confident that someone is actively looking out for their best interests. Her goal is to ensure every client receives care that feels personalized, respectful, and truly centered around them.

Kim McConnel is a Client Success Manager at TheKey who is known for getting things done quickly and effectively for clients and their families. As part of the Care Team, she focuses on removing friction—whether that means adjusting schedules, resolving concerns, or making sure care transitions happen without delays. Kim brings a highly responsive, solutions-first mindset to her role. She stays on top of moving parts, communicates clearly, and ensures that when something needs attention, it’s handled promptly. Families appreciate her ability to step in and take action, especially when timing matters. Known for her decisiveness and follow-through, Kim helps create a care experience that feels efficient, reliable, and well-managed. Her goal is to make sure clients receive the support they need—without unnecessary stress or complications.

Nikita Moreau is a Caregiver Manager at TheKey who focuses on helping caregivers grow, improve, and succeed in their roles. As part of the Care Team, she takes on a coaching mindset—working closely with caregivers to build skills, confidence, and consistency in the field. Nikita is hands-on in her approach, offering feedback, guidance, and encouragement to ensure caregivers feel supported and capable in delivering high-quality in-home care. She believes that ongoing development is key to both caregiver satisfaction and strong client outcomes. Known for her supportive and growth-oriented style, Nikita creates an environment where caregivers are continuously learning and improving. Her goal is to strengthen the quality of care by investing in the people who provide it every day.

Melissa Rus is a Caregiver Recruiter at TheKey who focuses on building genuine connections with caregivers from the very first conversation. As part of the Care Team, she takes a relationship-first approach to recruiting—ensuring each candidate feels seen, supported, and aligned with the mission of delivering exceptional in-home care. Melissa takes the time to understand each caregiver’s experience, goals, and strengths, helping match them to opportunities where they can truly thrive. She believes that great care starts with the right people, and she is committed to bringing in caregivers who are both skilled and deeply compassionate. Known for her approachable style and strong communication, Melissa helps create a positive and welcoming hiring experience. Her goal is to build a team of caregivers who feel confident, valued, and ready to make a meaningful difference in clients’ lives at home.