Meet Our Calgary Team

The people behind the care you count on

When you work with TheKey of Greater Calgary, you’ll know our team by name, from the caregiver who becomes part of your daily routine to the Client Success Managers and Caregiver Managers who ensure quality at every step.

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Led With Compassion and Expertise

Sheila Lively

Regional Director of Operations

Sheila Lively is a Regional Director of Operations at TheKey Canada who oversees multiple markets, ensuring the consistent delivery of high-quality in-home care across her region. She brings a strategic, big-picture perspective while staying closely connected to the day-to-day realities of care. Sheila works with local leaders to strengthen operations, support team development, and ensure each market delivers a reliable, personalized care experience for clients and their families. She focuses on aligning performance, improving processes, and helping teams grow in a way that’s both sustainable and client-centered. Known for her balanced leadership style, Sheila combines accountability with support—empowering teams while maintaining a clear focus on quality and outcomes. Her goal is to ensure every client, across every market she supports, receives compassionate, consistent care that allows them to live safely and confidently at home.

Charles Terlesky

General Manager

Charles is a healthcare operator focused on building high-performing teams and disciplined, growth-oriented home care operations. With over 20 years of experience, he brings a practical blend of operational leadership, entrepreneurial thinking, and a deep commitment to improving the quality of life for seniors. He believes exceptional care is driven by a strong culture, clear accountability, and a workforce supported to perform at a high level.

As General Manager for TheKey in Calgary, Charles is accountable for operations, client experience, workforce performance, and business results across multiple markets. He leads with a focus on sustainable growth, caregiver retention, and the delivery of consistent, high-quality care in both private and government-funded environments.

Previously, Charles served as Regional Care Ambassador for Canada, where he led a national team supporting over 1,000 caregivers. His work focused on strengthening workforce engagement, improving retention, and driving operational consistency at scale. A graduate of the University of Calgary, Charles brings a leadership style grounded in accountability, execution, and continuous improvement.

He is committed to raising the standard of home care and is always open to connecting with families, partners, and industry leaders focused on delivering better outcomes in community-based care.

Our Care Team

Dedicated Professionals Who Know Your Community

Melissa Babin

Caregiver Manager

Melissa Babin is a Caregiver Manager at TheKey who focuses on building strong, lasting connections between caregivers and clients. As part of the Care Team, she understands that great home care goes beyond tasks—it’s about trust, comfort, and meaningful relationships. Melissa works closely with caregivers to ensure they are not only prepared, but thoughtfully matched to each client’s personality and preferences. She takes time to get to know both sides, helping create care experiences that feel natural and supportive. Known for her personable and attentive style, Melissa plays a key role in creating continuity and connection in the home. Her goal is to ensure every client feels comfortable with their caregiver and every caregiver feels confident in the support they provide.

Chris Brown

Home Care Liaison

Chris Brown is a Home Care Liaison at TheKey, where he helps connect individuals and families with trusted, high-quality in-home care services. As part of the Care Team, Chris is dedicated to making the transition into care as smooth and supportive as possible. He works closely with healthcare professionals, community partners, and families to understand each client’s unique needs and guide them toward personalized care solutions that promote safety, independence, and quality of life at home. Chris understands that navigating care decisions can feel overwhelming, and he takes pride in being a reliable, approachable resource every step of the way. Known for his strong communication and relationship-building skills, Chris is committed to representing both his partners and clients with professionalism and care. His goal is to ensure every family feels confident, informed, and supported in choosing home care with TheKey.

Jessica Groen

Client Success Manager

Jessica Groen is a Client Success Manager at TheKey who focuses on staying one step ahead for her clients and their families. As part of the Care Team, she takes a proactive approach—anticipating changes, planning for evolving needs, and ensuring care remains aligned over time. Jessica works closely with families and caregivers to identify opportunities for improvement before issues arise. She helps guide decisions, adjust care plans thoughtfully, and create a sense of stability through forward planning and clear communication. Known for her foresight and strategic mindset, Jessica helps families feel prepared—not reactive—as they navigate care at home. Her goal is to ensure each client receives care that adapts seamlessly, supporting long-term comfort, safety, and peace of mind.

Shyanne Hansen

On Call Manager

Shyanne Hansen is an On Call Manager at TheKey who ensures clients and caregivers are supported at all hours. As part of the Care Team, she is often the first point of contact when urgent needs arise—stepping in quickly to assess situations and keep care running without interruption. Shyanne thrives in a fast-paced environment, handling after-hours coordination, last-minute changes, and unexpected challenges with calm and efficiency. She works to resolve issues in real time, making sure both caregivers and clients feel supported no matter the time of day. Known for her responsiveness and ability to think on her feet, Shyanne plays a critical role in maintaining continuity of care. Her goal is to ensure every client experiences reliable, uninterrupted support—even outside of traditional hours.

Veronique Ree

Caregiver Recruiter

Veronique Ree is a Caregiver Recruiter at TheKey who focuses on bringing in caregivers who truly stand out—not just for their experience, but for their character and commitment to care. As part of the Care Team, she takes a thoughtful, selective approach to hiring, prioritizing quality and long-term fit. Veronique looks for individuals who can build trust quickly with clients and show up with consistency, empathy, and professionalism. She takes the time to get to know each candidate, ensuring they align with TheKey’s standards for delivering dependable, relationship-based home care. Known for her high standards and discerning eye, Veronique plays a key role in shaping a caregiver team that families can rely on. Her goal is to ensure every client is supported by someone who is not only capable—but truly exceptional in how they care.

Shawntel Sousa

Client Success Manager

Shawntel Sousa is a Client Success Manager at TheKey who brings a deeply people-centered approach to supporting clients and their families. A Licensed Practical Nurse (LPN) with over 11 years of home care experience—including more than 6 years with TheKey—Shawntel combines strong clinical expertise with a genuine passion for delivering exceptional care experiences.

As part of the Care Team, she focuses on creating an environment where care feels not just well-managed, but truly supportive and human. Shawntel is especially attuned to the emotional side of care—helping families feel heard, understood, and reassured as they navigate important decisions. She takes the time to build trust, maintain open communication, and ensure that both clients and caregivers feel confident every step of the way.

Known for her warmth, empathy, and professionalism, Shawntel helps transform what can often be a stressful process into one that feels more manageable and personal. Her goal is to ensure every client feels cared for not just in service, but in experience—bringing comfort, connection, and peace of mind at home.

Finding Your Perfect Match

Matching a client with the right caregiver is one of the most important things we do, and TheKeyMatch™ is how we do it well. We take time to understand how you communicate, what you enjoy, what a comfortable day looks like for you, and what kind of presence feels right in your home. Whether you're energized by conversation and activity or prefer quiet, structured companionship, we look for someone whose natural approach fits yours. Shared interests in the outdoors, sports, crafts, or cooking all help guide us.

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Become Part of Something Meaningful

Explore Careers at TheKey of Greater Calgary

If you’re a compassionate, reliable caregiver who wants to make a difference, we’d love to hear from you.

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Experience the difference private home care offers. Our Sherbrooke team is here to understand your needs and connect you with a caregiver who’s right for you.

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