Consistent. Comprehensive. Compassionate. Those qualities define TheKey Winnipeg’s communications approach. They form the basis of every communication between Client Success Managers, clients and their families. General Manager Dennis Fancy says those fundamentals are essential to not only talking about care, but continuously adapting it in line with someone’s evolving health and wellbeing. This month, we asked Fancy to tell us more about his team’s communications approach, and why it works so well.